Refund Policy
Returns & Refunds Policy
Returns
We want you to be happy with your purchase from RUIHODA.
You may request a return or exchange within 30 days of receiving your order.
Please carefully check product dimensions, compatibility, and available installation space before placing your order.
Damaged or defective items may be replaced or refunded at no additional cost to you once the issue has been verified.
RUIHODA reserves the right to refuse returns or exchanges for items that are not in like-new condition due to damage, installation, modification, misuse, or improper handling by the customer.
All returned items must be securely packed and returned in their original protective packaging whenever possible.
Returns that are damaged, incomplete, or improperly packaged may be refused.
If original packaging or included accessories are missing, an additional restocking fee may apply.
For damaged or defective items, please provide at least 2 clear photos showing the issue.
To begin a return, please contact us at:
All returns must be authorized by RUIHODA before being sent back. Please do not return any item without receiving return instructions from our customer service team.
Packaging Requirements
Returned items should be securely packaged to prevent damage during transit.
Original packaging should be used whenever possible.
Unless the item is confirmed to be defective or damaged upon arrival, the customer is responsible for return shipping costs.
Refunds
Once your return is delivered, we will inspect the item for damage, stains, missing parts, signs of installation, or other conditions that may affect eligibility.
Return inspections are generally completed within 7–10 business days after the item is received.
Once your return has been inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–7 business days after the refund is processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
Exchanges
We are happy to assist with exchanges when an item does not fit or when you need a different size or compatible option.
To request an exchange, please contact:
Our customer service team will provide the appropriate instructions based on your order and product.
Return Shipping
Returned products must be sent back within the approved return period.
Unless the return is due to a verified product defect, damage, or incorrect item sent by RUIHODA, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
We strongly recommend using a trackable shipping service and, for higher-value items, purchasing shipping insurance.
RUIHODA is not responsible for returned packages that are lost or damaged during return transit.
Approved refunds are generally processed within 10–15 business days after the returned item is received and reviewed.
After the refund is issued, it may take an additional 5–7 business days for the funds to appear in your account, depending on the payment method used.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- At least 2 clear photos of the product
- Photos of the packaging if the parcel arrived damaged
We will review the information and provide an appropriate solution.
Cancellations
Orders may only be cancelled before they have entered processing or been shipped.
If you would like to cancel an order, please contact us as soon as possible at:
A cancellation is not confirmed until RUIHODA verifies that the order has not already been processed or shipped.
Once an order has been shipped, it can no longer be cancelled and must follow the standard return process after delivery.