Shipping Policy

RUIHODA ships automotive accessories and related products to customers worldwide. We are continuously improving our logistics network and shipping services to provide a reliable and convenient shopping experience.

Do You Ship Worldwide?

Yes. RUIHODA ships to most countries and regions worldwide.

In some cases, certain destinations may be temporarily unavailable due to local shipping restrictions, carrier limitations, or other logistical reasons. If we are unable to ship your order to your destination, our customer service team will contact you as soon as possible.

How Do You Ship Packages?

Orders are shipped from our warehouses and fulfillment partners using different carriers depending on the destination, product type, package size, weight, and selected shipping method.

Shipping carriers may include:

• DHL
• UPS
• USPS
• FedEx
• Air Mail
• Local postal or logistics partners

The final carrier used for your order may vary depending on shipping conditions and destination availability.

Order Processing Time

Orders are normally processed within 2–10 business days before shipment.

• Standard products: usually 2–4 business days
• Customized or made-to-order products: usually 7–10 business days

Processing time is separate from the estimated shipping time.

During holidays, promotional periods, product launches, or periods of high order volume, processing may take slightly longer.

How Long Does Shipping Take?

Shipping time varies depending on your destination, selected shipping method, and local carrier conditions.

Free Shipping

Expedited Shipping

Please note that these are estimated delivery times and are not guaranteed.

Delays may occur due to weather conditions, public holidays, peak shipping seasons, remote-area delivery, carrier delays, or other circumstances outside our control.

Do You Provide Tracking Information?

Yes.

Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking number.

Tracking information may take several business days to become active after the parcel has been handed over to the carrier.

If you have not received your tracking information within 5 business days after shipment confirmation, please contact us.

My Tracking Says “No Information Available”

For some shipping carriers, tracking information may take 3–7 business days to update in the carrier's system.

This does not necessarily mean that your parcel has not been shipped.

If your tracking information has not updated for an extended period, please contact our customer service team and we will assist you in checking the shipment status.

Will My Items Be Sent in One Package?

Not always.

For logistical reasons, products from the same order may be shipped separately from different warehouses or fulfillment centers.

As a result, you may receive:

• Multiple packages
• Different tracking numbers
• Packages arriving on different dates

There will be no additional shipping charge solely because an order is divided into multiple shipments, unless otherwise stated at checkout.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check your:

• Full name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Phone number

If you notice an address error, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

RUIHODA is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Delivery Failure and Returned Packages

If a package cannot be delivered because of:

• Incorrect or incomplete address
• Refusal to accept the package
• Failure to collect the package
• Repeated unsuccessful delivery attempts

the package may be returned to the sender.

Additional shipping or handling fees may apply if the customer requests the order to be reshipped.

Lost or Delayed Packages

If your package appears to be significantly delayed, please contact us with your order number and tracking information.

We will work with the shipping carrier to investigate the shipment.

Please note that carrier investigations may require additional processing time.

Damaged Packages

If your parcel arrives visibly damaged, we recommend taking photos or videos of:

• The outer packaging
• Shipping label
• Damaged area
• Product condition

Please contact us as soon as possible with your order number and supporting photos.

This information will help us review the issue and provide appropriate assistance.

Contact Us

If you have any questions about shipping, tracking, or delivery, please contact RUIHODA customer service.

We will do our best to assist you with your order and provide the most suitable solution.